External damage or wear and tear is exactly as it sounds: damage experienced during normal and intended use of the product that has rendered the garment unwearable or significantly hindered the expected performance of the item.
The following variables are considered external damage control, also known as normal wear and tear, and are not covered under warranty:
- Stains
- Fading and/or discoloration due to improper care, waxing and/or excessive sun exposure
- Melted zippers, fabric, and/or faux fur
- Rips, tears, and/or cuts
- Fabric abrasion and/or fabric pilling
Want to know more about repairs? Please read the following article: How can I get my gear repaired?